BusConnect

Cancellation Policy

To cancel a booking, contact the BusConnect team on our WhatsApp hotline.

How to cancel

  1. 1. Message us on WhatsApp at +94 76 467 0645.
  2. 2. Tell us the booking you'd like to cancel.
  3. 3. Our team cancels it and confirms once it's done.

Your seat is released and your ticket is voided once the cancellation is processed.

Before departure

A booking can be cancelled any time up until the trip departs. If you paid for the booking, cancelling triggers a refund based on how close to departure you cancel. See our Refund Policy.

After departure

Once a trip has departed, bookings on it can no longer be cancelled through the app. Contact support if something went wrong on the day of travel.

Unpaid seat holds

If you selected a seat but didn't complete payment, that reservation was never charged. Cancelling or simply letting it expire releases the seat at no cost. Since nothing was paid, there's nothing to refund.

If bookings are closed on a trip

Operators can close new bookings on a trip (for example, once boarding starts). This only stops newpassengers from booking that trip. It has no effect on seats you've already booked, and doesn't cancel anything on your behalf.

Questions about a specific booking? Email hello@busconnect.lk or call +94 76 467 0645.