Help Centre
Answers to the most common questions. Can't find what you need? Reach us directly at the bottom of this page.
Booking a ticket
How do I book a bus ticket?
Search by route and date on the home page, pick a trip with the seats you need, choose your seat on the live seat map, and pay. You'll get a QR ticket immediately.
Do I need to print my ticket?
No, your QR ticket lives in My Tickets in the app. Just show it on your phone when boarding.
Can I book more than one seat at a time?
Yes, you can select multiple seats on the same trip in a single booking.
Payments & wallet
What payment methods are supported?
We support Visa, Mastercard, and JustPay from LankaPay, as well as your BusConnect wallet balance if you've topped one up.
What is the BusConnect wallet?
A stored balance on your account that you can top up and spend on future bookings. Refunds can also be credited to your wallet, see the Refund Policy.
Cancellations & refunds
How do I cancel a booking?
Contact the BusConnect team on our WhatsApp hotline with the booking you'd like to cancel. Full details are in our Cancellation Policy.
How much of my payment do I get back if I cancel?
It depends on how far ahead of departure you cancel. See the exact tiers in our Refund Policy.
Hire a Bus
What is Hire a Bus?
A classifieds board where passengers can post their own bus for private hire (weddings, tours, school trips) and where others can browse those listings. Posting is only available in the BusConnect app.
Does BusConnect handle payment for a bus I hire this way?
No, BusConnect only hosts the listing. You arrange price, dates, and payment directly with the poster. See our Terms of Service for details.
Still need help?
Our team is happy to help with anything not covered here.