Privacy Policy

• Full name, phone number, and NIC, used to identify you at boarding and on your ticket.
• Email address, if you add one, for account recovery and receipts.
• A profile photo, if you choose to set one.
• If you post a Hire a Bus listing, the contact details you enter (name, phone, WhatsApp number) are shown to other users browsing that listing.

• Your device's location, only while you have a bus tracking screen open, so we can show your position on the map relative to the bus. We don't track your location in the background or when you're not using that screen.
• Motion data, used only to improve the accuracy of your location while tracking a bus.
• A push notification token, so we can send you booking, boarding, and trip updates. You can turn these off from your device settings at any time.
• Booking, payment, wallet, and trip rating history tied to your account.

Card payments are handled entirely by our payment gateway partner (Mastercard Payment Gateway Services, via our banking partner) on their own secure payment page. BusConnect never receives or stores your full card number, expiry date, or CVV. We keep a record of the payment amount, status, and a gateway reference number for receipts and support.

• The bus operator for a trip you've booked, so they can verify your ticket at boarding.
• Our payment gateway partner, to process a payment or refund you've requested.
• Other users, only for what you choose to make public: a Hire a Bus listing you post, or the star rating and comment you leave for an operator.

We don't sell your information to advertisers or other third parties.

We keep your account and booking history for as long as your account is active, so you have a record of past trips and can be identified for support requests. You can request deletion of your account and personal data at any time from the app, or by contacting us.

• Update your name, phone, and email from your profile at any time.
• Turn off push notifications from your device settings.
• Delete your account from the app, or by contacting us.

BusConnect isn't directed at children, and we don't knowingly collect information from them.

Connections between the app, our servers, and our payment gateway are encrypted. Access to personal data within BusConnect is limited to what's needed to operate the service.

We may update this policy from time to time. Continuing to use BusConnect after a change means you accept the updated policy. See our Terms of Service for the rules that govern using BusConnect itself.

Questions about this policy or your data? Reach us at hello@busconnect.lk or +94 76 467 0645.