Refund Policy
How much of a paid booking you get back depends on how far ahead of departure you cancel. See our Cancellation Policy for how to cancel.
Refund amount is a percentage of what you actually paid for that booking. Unpaid seat holds have nothing to refund, see the Cancellation Policy.
How you get paid back
Eligible refunds are reviewed and processed by our team, either back to your original payment method or as credit to your BusConnect wallet. Please allow a few business days for a refund to be processed and to reflect on your statement.
Wallet credit
If a refund is credited to your wallet instead of your original payment method, it's available to spend on your next booking as soon as it's credited. Check your balance under Wallet in the app.
Refund not showing up, or looks wrong? Email hello@busconnect.lk or call +94 76 467 0645 with your booking reference.